Policies
RETURNS POLICY
NPC will honor refund policies provided by any state or federal law applicable.
Delivery Refusal or Returned Product
If you order Products (subscription orders included) and then refuse delivery, your order will be charged the 20% restocking fee, 3.5% credit card fee and other procedures for returns herein, and you will be charged for the return shipping costs and any applicable refusal fees.
Returning of Products
Purchasers should inspect the product order(s) IMMEDIATELY UPON arrival. Do not dispose of any packaging materials until all products ordered have been inspected and are satisfied with the product(s) received. Products properly returned under this policy and within 30 days from order date are eligible for refund(s) and only directly to the original purchaser. If the returned item(s) qualifies for a return and after the item(s) have been received and verified to be complete and in good condition, NPC will issue a refund upon receipt of the product(s), less a restocking fee of 20% of the product(s) total price, 3.5% credit card fee and less all applicable shipping costs. Additional fees may apply if the product(s) are not returned in original packaging. Return shipping costs will be at the purchaser’s expense. The purchaser is responsible for return postage costs or item(s) lost or damaged in transit to NPC or in any other circumstances beyond the Company’s control, except where specified in these terms and conditions or at the discretion of NPC.
No returns accepted and no refunds offered beyond 30 days from order date.
Return Process
If a customer is not satisfied with a product from an initial order purchased directly from NPC Corporation, purchaser may return item ordered in an unopened condition within thirty (30) days of purchase.
To return an item, please call 336-940-6620 Monday - Friday from 9:00 a.m. to 5:00 p.m. Eastern Standard Time or email customerservice@mightymuscadine.com to acquire an RMA# and for further instructions. NPC recommends that you: 1. Use a carrier that offers shipment tracking for all returns 2. Insurance on the package for safe return to the Company or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to do either option, you will be responsible for any loss or damage to the product during shipping.
NPC is not responsible for any shipping incurred to return items. Any refund that is issued will be assessed a 3.5% credit card fee, a 20% restocking fee and all applicable shipping charges. Refused packages will be subject to a 20% restocking fee, 3.5% credit card fee and all applicable shipping charges. When returning by US Postal Service please mail to: NPC Corporation PO Box 2011 Advance NC 27006 When returning by UPS Ground please ship to: NPC Corporation 3134 Cornatzer Road Advance NC 27006
NPC Corporation Privacy Policy
NPC Corporation is committed to protecting the privacy and security of our website, mobile or handheld device application visitors and customers. Information we collect is used solely to improve our services and enhance our overall customer experience. Any information you provide will never be sold to any third parties or mass marketers. We may collect non-personal information about the ways that visitors use the NPC Corporation website (www.mightymuscadine.com), mobile or handheld device application for tracking information, statistics, and marketing research purposes. The information we obtain allows us to review activity and how to improve our website, mobile or handheld device application for our customers.
How We Use Personal Information
NPC Corporation may seek personal information from you to provide you with a service, place an order, or fulfill a request. We will never discuss payment information (e.g. credit card numbers) with anyone but you.
Cookies are small pieces of information stored on your hard drive, not on our website, mobile or handheld device application. Cookies may also allow us to research and improve our website, mobile or handheld device application to match your needs. We do not use cookies to research your activity on other websites, mobile or handheld device application. We encourage you to add www.mightymuscadine.com as a trusted site in your browser if possible and to decline cookies from all non-trusted sites.
Security
We use Secure Socket Layer (SSL) encryption where there is private or confidential information displayed on our website. SSL encryption ensures that your information is protected and will not be accessible by third parties.
Limits
NPC Corporation cannot be liable for any information obtained by outside parties from your use of this website, mobile or handheld device application. We cannot guarantee absolute privacy from any hypertext links on our website, mobile or handheld device application leading to other websites, mobile or handheld device application. We encourage that you be careful providing information to any third parties other than NPC Corporation.
Acceptance of Privacy Policy
By using this site, you agree to the terms of our Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of this website, mobile or handheld device application. NPC Corporation reserves the right to change our Privacy Policy at any time.